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SUPPORT SERVICES
Oxidation Systems customers have access
to a full range of support services, from custom product support documentation
and resources for your equipment, to field technical resources available for
start up assistance, to technical support training. Armed with extensive
chemical oxidation experience, the service team at Oxidation Services can help
you choose and implement the proper equipment you’ll need to reduce missteps
and misfires common in many new chemical oxidation projects.
FIELD SERVICES
Oxidation Systems equipment is
engineered to perform flawlessly–but if difficulties arise, Field Service is
only a phone call away. Our carefully trained technical staff is ready to be
dispatched to tackle your oxidation problem quickly and efficiently. Years of
on-site troubleshooting have prepared us for just about any application
challenges, and we’ll stake our reputation on our ability to solve yours.
PRODUCT SUPPORT SERVICES
Fast response with precise
technical support has earned Oxidation Systems a reputation our competitors
envy. User friendly, concise O&M manuals and trouble-shooting guides are
downloadable from our extensive support website. And from basic product
inquiries to complex applications challenges, you can expect fast, friendly
assistance via telephone, fax, or e-mail. From Monday through Friday, 8am to
4pm (EST) our comprehensive support network is available to help you meet your
chemical oxidation objectives.
PILOT AND RENTAL SYSTEMS
As every ozone application is
unique, a thoughtful investigative approach is the foundation of successful
project implementation. For pilot programs or other short-term requirements,
Oxidation Systems has a fleet of ozone generators (with outputs ranging from 5
g/hr - to 300 g/hr.) available for short-term or monthly rental. Rely on our
experience and easy-to-install generators to help you properly launch your
ozone application.
OUR COMMITMENT
We’ve built our reputation on
impressive, reliable products and thorough product service. Oxidation Systems
is committed to resolving your ozone concerns as quickly and efficiently as
possible. Our Technical Support Department is available to assist you Monday
through Friday, 8am to 4pm, EST. Please contact us by phone, fax or e-mail with
questions regarding ozone production, your application, or to learn more about
the use of our products. We don’t just sell oxidation equipment; we provide
support, share knowledge, and create solutions.
YOUR OPERATING MANUAL
Carefully review all product
documentation, including disclosures, operational and safety information.
Operating an ozone generator outside the recommended parameters may cause
damage that is not covered under warranty. Read the complete Product Warranty
in the Product User Guide.
PRODUCT WARRANTY
Oxidation Systems warrants our
equipment to be free from defects in parts and workmanship for one year. This
warranty covers all components under normal use and proper operation. See
complete warranty information online or in your user manual.
WEBSITE SUPPORT
Our technical support website
offers instant access to a vast library of chemical oxidation related
information. We’ve compiled all of our experience, our entire product line, and
a world of oxidation solutions in one user-friendly location. (Login required)
You'll Find:
- On-line Product Manuals
- Trouble Shooting Guides
- Complete Product Information
Count on us for:
- Trouble Shooting
- On Site Technical Training
- Spare Parts Supply
- Repair Services
- Service Training
- Design Review
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